Shipping Delivery Times
When an order is placed on our site before 12:00PM PST, it is usually processed and shipped within one business day. If there is any delay in the processing or shipping of your order, we will contact you. Once your items have been shipped, we will generate a shipping confirmation e-mail that will detail your order information and a link to track your package(s).
Ground shipping usually takes 5-7 business days. Orders shipped within California usually take 1-3 business days.
At this time we are unable to ship to P.O. boxes.
Please note: once an order's status has been changed to SHIPPED, it cannot be canceled under any circumstances. In some cases, an order will be processed through our shipping department before its status has been updated and therefore, would also not be eligible for cancelation.
DIANI offers a flat rate on FedEx Home Delivery, FedEx Express Saver and FedEx Standard Overnight for all website purchases.
FedEx Home and Ground - FREE
FedEx 3 Day Express Saver - $25.00
FedEx Standard Overnight - $50.00
Please note: If your order is placed on a Friday, FedEx Standard Overnight guarantees a Monday delivery. To arrange for a Saturday delivery, please call 1.877.342.6474 to speak with a customer service representative. Delivery times do not include Sundays or Holidays.
Please note: To ensure the safety of your package, we require an indirect signature when shipping to apartments and if the value of the package exceeds $1,000.000. If you would prefer to waive this, please call 1.877.342.6474 to speak with a customer service representative and reference your order number.
If your purchase requires international shipping, please see International Checkout below. We would also be happy to assist you by phone during regular business hours. Please call Customer Care at 1.877.342.6474.
For international orders involving Isabel Marant items please call 1.877.342.6474 or email firstname.lastname@example.org to place your order and inquire about shipping rates.
DIANI has partnered with a trusted third-party company, International Checkout, to fulfill orders for our international customers. Simply put the items you wish to purchase in your Shopping Cart and choose the "International Checkout" option. Your items will be transferred to International Checkout to calculate shipping/duty costs and to process your order. You may pay by international credit card, PayPal or bank transfer. International Checkout will process your order, including billing, shipping and customer service. Once your order is completed, all inquiries/return requests should be directed to International Checkout at email@example.com.